End user complaints and general experience issues are many times seen as lowest level IT support function. Most organizations when asked “who is responsible for this?” reply “I am not sure” or “it’s another team’s responsibility”. Usually, if it’s an end user issue that is directed to anyone but the infrastructure team (cuz they are really busy!) App slowness issues, contact App Dev…Unhappy user, contact the service desk…down application, Infrastructure team will be there to save the day but it’s not their fault. All others please visit the IT Complaint Department (shown below).
“…our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.” – Steve Jobs
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This June, SMP recruited both avid cyclists and beginners to ride and fundraise in support of two events that aim to improve health and longevity in our region. The Tour de Cure aims to stop diabetes and raise critical funds for education, advocacy and research through the American Diabetes Association. SMP riders participated in the Rochester tour in both the 40 and 20 mile rides on June 13th. In support of cancer research and patient care programs at Roswell Park Cancer Institute, SMP singed on as a Five Speed sponsor for the 2015 Ride for Roswell. On June 27th, SMP riders rode the 45 and 20 mile routes. At both events riders enjoyed scenic views, cheers from volunteers and the satisfaction of supporting such worthy causes!