We live in a connected society of humans and machines. This world creates great conflict for both humans and machines. Humans must protect themselves from allowing the machines to control them. Some of us attempt to do so by removing technology from our lives at certain times during our day. I say attempt because it is very challenging to do this and very easy to fail. Due to our difficulty in controlling our actions of how, when, and where we use technology, we as users of the machines have become very unpredictable. Machines need protection from humans in order to avoid being cast aside for not delivering an acceptable user experience that is consistent. Herein lies the pain and conflict users consuming IT resources can feel.
IT departments are made up of humans trying to configure solutions and machines have very little defense against their creator. Complicating the situation is unpredictable, volatile, and at times what appear to IT as “abusive” users. The evolution of our society as it relates to technology has moved quite quickly compared to the evolution of our society as a human race. The more we continue to evolve the ways in which we consume and inherently change our behavior, the more complexity we introduce into the IT departments responsible for delivering the tools we use. This challenge presents a situation which forces IT to choose how to overcome this uncertainty.Read More »